How to Request for Refund Re-issue (in case of refund failure)?

 

How to Request for Refund Re-issue (in case of refund failure)?

 

Refund shall be issued to the pre-validated bank account only. In case of refund failure, taxpayer can raise the service request in e-Filing portal upon receiving communication from CPC.

Perform the following steps to raise Refund Re-issue Request:

1.     Logon to ‘e-Filing’ Portal https://incometaxindiaefiling.gov.in​

2.     Click on 'My Account' menu and click 'Service Request' link.

3.     Select the 'Request Type' as 'New Request' and Select the 'Request Category' as 'Refund Reissue'. Click 'Submit'.

4.     Details such as PAN, Return Type, Assessment Year (A.Y), Acknowledgement No, Communication Reference Number, Reason for Refund Failure and Response are displayed.

5.     Click 'Submit' hyperlink located under 'Response'column. All the prevalidated bank accounts with status validated/validated and EVC enabled will be displayed.

6.     Select the bank account to which the tax refund is to be credited and click 'Continue'. Details such as Bank Account Number, IFSC, Bank Name and Account Type are displayed for the taxpayer to cross verify the same.

Note:

If the taxpayer doesnot have any Prevalidated bank accounts, then the taxpayer is directed to Prevalidate bank account Screen. In this screen the tax payer should enter all relevant details of the bank account where he intends receive refund and click on 'Prevalidate' button to proceed with the request submission. After this Account is pre-validated by the concerned bank, the bank account will be automatically considered for refund re-issue. This account will now be displayed under Pre-validated bank accounts in the e-Filing portal.

In case the prevalidation of account fails, then the same will be communicated to the taxpayer by CPC. The taxpayer is required to resubmit the request for refund re-issue/prevalidation of bank account.

7.     Click 'Ok' in popup if the details are correct and the options for e-Verification appears in the dialogue box. Choose the appropriate mode of e-Verification, Generate and enter Electronic Verification Code (EVC)/Aadhaar OTP as applicable to proceed with the request submission.

Note:

If Digital Signature Certificate (DSC) is registered in the profile, generate the signature file by downloading the 'DSC Management Utility' and upload the same to proceed with the submission.

8.     A success message will be displayed confirming the Refund Re-issue request submission

9.     To View the status of submitted Refund Re-issue request :

1.     Logon to ‘e-Filing’ Portal https://incometaxindiaefiling.gov.in​

2.     Go to the ‘My Account’ > Click ‘Service Request’ > Select the ‘Request Type’ as ‘View Request’ and Select the ‘Request Category’ as ‘Refund Reissue’

3.     Click ‘Submit’ ​

Goto https://incometaxindiaefiling.gov.in​ ​​​​

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